Ésta es la cuarta parte de nuestra serie ilustrada del desarrollo del producto. Parte del desarrollo del producto es entender a sus clientes. Cartografía del viaje del cliente es el proceso de ver la serie de eventos de extremo a extremo que forman toda la historia de antes de su producto / servicio, utilizando su producto / servicio y después. Estos mapas pueden ser bastante largos e involucrar a muchos actores o personajes. Ni siquiera pueden ser lineales. Mediante el examen de estos diferentes viajes de los clientes, es posible identificar casos de uso clave que su producto / servicio necesita para hacer increíblemente bien. Esto debe incluir cualquier cosa que está causando actualmente un montón de dolor al cliente (a menudo sin razón) y casos de uso que realmente mejoran la oferta de productos básicos.
Ten Quick and Cheap Tips to Improve Company Morale
SoLoMoFoo is First Discovered
Ten Quick and Cheap Tips to Improve Company Morale
Workplace Social Food Sharing Network
Call to Action to Get Started
• Share Free Food at Work • Increase Sense of Community • Quick and Easy to Get Started
Email Setup Instructions
HR Hailey is informed by the CEO that morale in the company is low, and this is causing employees to quit.
IT Ivan Recieves a Notification
To: IT IVAN
HR Hailey would like you to install and deploy SoLoMoFoo to your company. This should take about ten minutes and is completely painless. Thanks, SoLoMoFoo Team
HR Hailey doesn't know what she is looking for and starts by reading a few blogs looking for tips and tricks.
The Following Week
Is it just me, or is work more fun now that SoLoMoFoo is causing all these impromptu snack breaks?
The idea of sharing food and creating more of a community in the office intrigues HR Hailey.
One Month Later
After reading the SoLoMoFoo website, HR Hailey is even more convinced this is a great product and emails instructions to IT Ivan.
Well Deserved Praise
Our latest employee happiness survey is the best it has been in months. Thank you!
IT Ivan receives an email with instructions and is easily able to setup and deploy SoLoMoFoo.
Acme Co. has really gotten into using SoLoMoFoo and lots of great conversations are happening in the kitchen.
HR Hailey reviews the usage of SoLoMoFoo to really see how much people are using it.
People are using SoLoMoFoo a lot.
Charlie the CEO invites HR Hailey into his office to congratulate on her on quickly and cost effectively improving team morale.