Ovo je četvrti dio našeg Illustrated Guide za razvoj proizvoda. Dio razvoja proizvoda je razumijevanje vaših kupaca. Putovanje klijentovim putovanjima proces je promatranja završne serije događaja koji čine cijelu priču prije vašeg proizvoda / usluge, koristeći vaš proizvod / uslugu i poslije. Te karte mogu postati dosta dugo i uključuju mnoge glumce ili osobe. Možda čak ni nisu linearni. Pregledom ovih različitih putova s klijentima moguće je identificirati ključne slučajeve upotrebe koje vaš proizvod / uslugu treba učiniti nevjerojatno dobro. To bi trebalo obuhvaćati sve što trenutno uzrokuje puno žalbe klijenata (često bez dobrih razloga), a koriste slučajeve koji stvarno poboljšavaju ponudu osnovnih proizvoda.
User Story for SoLoMoFoo Deployment: customer journey mapping for IT Ivan
Storyboard Tekst
IT Ivan Recieves a Notification
Please Install SoLoMoFoo
HR Hailey would like you to install and deploy SoLoMoFoo to your company. This should take about ten minutes and is completely painless. Thanks, SoLoMoFoo Team
Ivan Clicks Through to Start
My Company Uses:
Gmail
Outlook
Gmail is Used for Easy Setup
May SoLoMoFoo Access: • Conference Rooms • Employee Contact List • Send Emails
Accept
Automatic Notifications are Sent
IT Ivan receives an email with instructions and is easily able to setup and deploy SoLoMoFoo.
IT Ivan is asked if his company uses either Gmail or Outlook. He chooses Gmail.
Immediately a popup asks if SoLoMoFoo may leverage company information from Gmail. IT Ivan appreciates the easy setup and built in security.
Everyone in the company is sent an automatic onboarding email informing them of SoLoMoFoo.